After the Uber app shut down commuters and riders of Transport Network Vehicle faces lots of stress and nightmares every day. We heard numbers of complaints and dissatisfaction burst on social media and into an actual Facebook group called ‘GrabPH Complaints,’ where users are sharing their sentiments and stories.
With the recent shutdown of the Uber app, GrabPH currently enjoys dominance in the country’s ride-hailing sector.
(a)Some or must say most the of Grab’s drivers, according to a growing number of social media posts, have apparently been taking advantage of the situation by misbehaving, charging higher fares and canceling on bookings. Maybe because they know people have no other similar option to turn to.
On a Facebook post of one rider, she was asked to pay much more than her booked fare by two different drivers, a clear violation of Grab’s community guidelines on charging additional fees not agreed upon.
In a similar situation, another rider shared her story waiting for roughly 30mins to the Grab driver to arrive but sadly, she had to book for another using her mother’s app until the first driver canceled the first booking.(a)
To address mounting complaints, Grab Philippines said its drivers will no longer see the destination of their passengers before accepting bookings starting Friday, April 27. Just what Uber had been doing before.
Grab said the destination masking will initially be rolled out to 25% of Grab drivers with an obviously low acceptance rate.
An auto-accept driver-app feature will then be starting to take effect on Friday, which will automatically assign bookings to drivers. This would allow a more seamless experience of accepting passenger requests, according to Grab.
“We will implement non-showing of passenger information before ride acceptance, as it is a major source of complaints,” Grab Philippines country head Brian Cu said in a statement on Tuesday, April 24.(a)
“For added protection during wee hours of the night, drivers, however, have an option to see passenger destination,” he added.
Initially, a growing number of irate riders are taking to social media to share negative experiences of rides being canceled by their drivers, prompting the creation of a Facebook group called ‘GrabPH Complaints’ that collates public posts of this type. The group already have hundreds of members and counting.
Grab said driver cancellations doubled to 11% last weekend, blaming the Land Transportation Franchising and Regulatory Board (LTFRB) order to suspend the company’s P2-per-minute travel charge.
READ ALSO, Beware! Balikbayan Passenger Complains About Missing Money In Baggage But Airline Ignores Her!
Grab has first said that they are, imposing sanctions on nearly 500 drivers for excessive ride cancellations but it remains to be seen if this will remedy the problem.
Here are some posts from other Grab users seeking better accountability for Grab drivers’ actions:
Do you also experience the same? Here’s more of the terrifying experience.
So what can you say about this story? Do you have the same experience? Share us your thoughts by simply leaving in the comment section below.
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SOURCE: RAPPLER; FACEBOOK
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